#bob-cs-widget{--bob-cs-primary: #1a73e8;--bob-cs-primary-hover: #1557b0;--bob-cs-primary-light: #e8f0fe;--bob-cs-bg: #ffffff;--bob-cs-bg-secondary: #f8f9fa;--bob-cs-text: #202124;--bob-cs-text-secondary: #5f6368;--bob-cs-text-muted: #9aa0a6;--bob-cs-border: #e0e0e0;--bob-cs-border-light: #f0f0f0;--bob-cs-shadow: 0 4px 24px rgba(0, 0, 0, .15);--bob-cs-shadow-sm: 0 2px 8px rgba(0, 0, 0, .1);--bob-cs-radius: 12px;--bob-cs-radius-sm: 8px;--bob-cs-font: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--bob-cs-visitor-bg: #1a73e8;--bob-cs-visitor-text: #ffffff;--bob-cs-agent-bg: #f1f3f4;--bob-cs-agent-text: #202124;--bob-cs-system-bg: transparent;--bob-cs-system-text: #9aa0a6;--bob-cs-online: #34a853;--bob-cs-offline: #ea4335;--bob-cs-star: #facc15;position:fixed;z-index:2147483640;font-family:var(--bob-cs-font);font-size:14px;line-height:1.5;color:var(--bob-cs-text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#bob-cs-widget *,#bob-cs-widget *:before,#bob-cs-widget *:after{box-sizing:border-box}.bob-cs-float-btn{position:fixed;bottom:24px;right:24px;width:60px;height:60px;border-radius:50%;border:none;background:var(--bob-cs-primary);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 16px #1a73e866;transition:all .3s cubic-bezier(.4,0,.2,1);z-index:2147483647;outline:none}.bob-cs-float-btn:hover{transform:scale(1.08);box-shadow:0 6px 24px #1a73e880}.bob-cs-float-btn:active{transform:scale(.95)}.bob-cs-float-btn--open{background:#5f6368;box-shadow:0 4px 16px #0003}.bob-cs-float-btn--open:hover{box-shadow:0 6px 24px #0000004d}.bob-cs-float-btn__icon{width:26px;height:26px}.bob-cs-float-btn__badge{position:absolute;top:-4px;right:-4px;min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:#ea4335;color:#fff;font-size:12px;font-weight:600;line-height:22px;text-align:center;border:2px solid #fff;animation:bob-cs-badge-pop .3s cubic-bezier(.4,0,.2,1)}@keyframes bob-cs-badge-pop{0%{transform:scale(0)}60%{transform:scale(1.2)}to{transform:scale(1)}}.bob-cs-icon-enter-active,.bob-cs-icon-leave-active{transition:all .2s ease}.bob-cs-icon-enter-from{opacity:0;transform:scale(.6) rotate(-90deg)}.bob-cs-icon-leave-to{opacity:0;transform:scale(.6) rotate(90deg)}.bob-cs-window{position:fixed;bottom:96px;right:24px;width:380px;height:560px;max-height:calc(100vh - 120px);background:var(--bob-cs-bg);border-radius:var(--bob-cs-radius);box-shadow:var(--bob-cs-shadow);display:flex;flex-direction:column;overflow:hidden;z-index:2147483646;border:1px solid var(--bob-cs-border-light)}.bob-cs-window--with-faq{width:600px}.bob-cs-window__body{flex:1;display:flex;flex-direction:row;overflow:hidden;min-height:0}.bob-cs-chat-main{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}.bob-cs-window-enter-active{animation:bob-cs-window-in .35s cubic-bezier(.4,0,.2,1)}.bob-cs-window-leave-active{animation:bob-cs-window-out .25s cubic-bezier(.4,0,.2,1)}@keyframes bob-cs-window-in{0%{opacity:0;transform:translateY(16px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes bob-cs-window-out{0%{opacity:1;transform:translateY(0) scale(1)}to{opacity:0;transform:translateY(16px) scale(.95)}}.bob-cs-window__header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--bob-cs-primary);color:#fff;flex-shrink:0}.bob-cs-window__header-left{display:flex;align-items:center;gap:10px}.bob-cs-window__avatar{width:26px;height:26px;border-radius:50%;background:#fff3;display:flex;align-items:center;justify-content:center;flex-shrink:0}.bob-cs-window__avatar svg{width:16px;height:16px}.bob-cs-window__avatar svg{color:#fff}.bob-cs-window__online-count{font-size:11px;opacity:.85;white-space:nowrap}.bob-cs-window__title{font-size:15px;font-weight:600;letter-spacing:.3px}.bob-cs-window__status{display:flex;align-items:center;gap:5px;font-size:12px;opacity:.9}.bob-cs-window__status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.bob-cs-window__status-dot--online{background:#6eff8e;box-shadow:0 0 4px #6eff8e99}.bob-cs-window__status-dot--offline{background:#ffb74d;animation:bob-cs-pulse 1.5s ease-in-out infinite}@keyframes bob-cs-pulse{0%,to{opacity:1}50%{opacity:.4}}.bob-cs-window__header-actions{display:flex;align-items:center;gap:4px}.bob-cs-window__close-btn,.bob-cs-window__new-chat-btn{width:32px;height:32px;border:none;background:#ffffff26;color:#fff;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s;outline:none}.bob-cs-window__close-btn:hover,.bob-cs-window__new-chat-btn:hover{background:#ffffff4d}.bob-cs-messages{flex:1;overflow-y:auto;overflow-x:hidden;padding:16px;background:var(--bob-cs-bg-secondary);scroll-behavior:smooth}.bob-cs-messages::-webkit-scrollbar{width:5px}.bob-cs-messages::-webkit-scrollbar-track{background:transparent}.bob-cs-messages::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:3px}.bob-cs-messages::-webkit-scrollbar-thumb:hover{background:#9ca3af}.bob-cs-messages__empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;gap:12px;color:var(--bob-cs-text-muted)}.bob-cs-messages__empty-icon{opacity:.4}.bob-cs-messages__empty p{font-size:14px}.bob-cs-messages__loading{display:flex;justify-content:center;padding:12px 0}.bob-cs-messages__spinner{width:24px;height:24px;border:2px solid var(--bob-cs-border);border-top-color:var(--bob-cs-primary);border-radius:50%;animation:bob-cs-spin .8s linear infinite}@keyframes bob-cs-spin{to{transform:rotate(360deg)}}.bob-cs-messages__date-divider{display:flex;align-items:center;justify-content:center;margin:16px 0 12px}.bob-cs-messages__date-divider span{font-size:11px;color:var(--bob-cs-text-muted);background:var(--bob-cs-bg-secondary);padding:2px 12px;border-radius:10px;border:1px solid var(--bob-cs-border-light)}.bob-cs-messages__typing{display:flex;align-items:center;gap:8px;padding:8px 0 4px}.bob-cs-messages__typing-indicator{display:flex;align-items:center;gap:3px;background:var(--bob-cs-agent-bg);padding:8px 12px;border-radius:16px}.bob-cs-messages__typing-indicator span{width:6px;height:6px;border-radius:50%;background:var(--bob-cs-text-muted);animation:bob-cs-typing 1.4s ease-in-out infinite}.bob-cs-messages__typing-indicator span:nth-child(2){animation-delay:.2s}.bob-cs-messages__typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes bob-cs-typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.bob-cs-messages__typing-text{font-size:12px;color:var(--bob-cs-text-muted)}.bob-cs-bubble{display:flex;gap:8px;margin-bottom:8px;max-width:85%;animation:bob-cs-msg-in .25s cubic-bezier(.4,0,.2,1)}@keyframes bob-cs-msg-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.bob-cs-bubble--visitor{flex-direction:row-reverse;margin-left:auto}.bob-cs-bubble--agent{margin-right:auto}.bob-cs-bubble--system{max-width:100%;justify-content:center;margin-left:auto;margin-right:auto}.bob-cs-bubble__avatar{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:4px}.bob-cs-bubble__avatar--agent{background:linear-gradient(135deg,#3b82f6,#6366f1);color:#fff;box-shadow:0 2px 6px #3b82f64d}.bob-cs-bubble__avatar--visitor{background:linear-gradient(135deg,#6b7280,#4b5563);color:#e5e7eb;box-shadow:0 2px 6px #00000026}.bob-cs-bubble__avatar-char{font-size:13px;font-weight:600;line-height:1;-webkit-user-select:none;user-select:none}.bob-cs-bubble__avatar-img{width:100%;height:100%;object-fit:cover;border-radius:50%}.bob-cs-bubble__content-wrap{display:flex;flex-direction:column}.bob-cs-bubble__body{padding:10px 14px;border-radius:18px;word-break:break-word;position:relative}.bob-cs-bubble--visitor .bob-cs-bubble__body{background:var(--bob-cs-visitor-bg);color:var(--bob-cs-visitor-text);border-bottom-right-radius:4px}.bob-cs-bubble--agent .bob-cs-bubble__body{background:var(--bob-cs-agent-bg);color:var(--bob-cs-agent-text);border-bottom-left-radius:4px}.bob-cs-bubble__system{font-size:12px;color:var(--bob-cs-system-text);text-align:center;padding:4px 12px;background:var(--bob-cs-border-light);border-radius:10px;display:inline-block}.bob-cs-bubble__text{font-size:14px;line-height:1.6}.bob-cs-bubble__text a{color:inherit;text-decoration:underline;opacity:.9}.bob-cs-bubble__text img{max-width:100%;border-radius:8px;margin:4px 0;display:block}.bob-cs-bubble__text p{margin:0 0 4px}.bob-cs-bubble__text p:last-child{margin-bottom:0}.bob-cs-bubble--visitor .bob-cs-bubble__text a{color:#fff}.bob-cs-bubble__image{max-width:200px;border-radius:8px;overflow:hidden;cursor:pointer}.bob-cs-bubble__image img{width:100%;display:block;border-radius:8px;transition:opacity .2s}.bob-cs-bubble__image img:hover{opacity:.85}.bob-cs-bubble__file{display:flex;align-items:center;gap:8px}.bob-cs-bubble__file a{color:inherit;text-decoration:underline;font-size:13px}.bob-cs-bubble__meta{display:flex;align-items:center;gap:6px;margin-top:3px;min-height:16px}.bob-cs-bubble--visitor .bob-cs-bubble__meta{justify-content:flex-end}.bob-cs-bubble__time{font-size:11px;color:var(--bob-cs-text-muted)}.bob-cs-bubble--visitor .bob-cs-bubble__time{color:#fff9}.bob-cs-bubble__read{font-size:11px;color:var(--bob-cs-primary);font-weight:500}.bob-cs-bubble__failed{font-size:11px;color:var(--bob-cs-offline);font-weight:500}.bob-cs-bubble--failed .bob-cs-bubble__body{opacity:.6}.bob-cs-input{display:flex!important;align-items:flex-end!important;gap:6px!important;padding:10px 12px!important;margin:0!important;border-top:1px solid var(--bob-cs-border-light)!important;background:var(--bob-cs-bg)!important;flex-shrink:0!important;width:100%!important}.bob-cs-input__textarea{flex:1 1 auto!important;min-width:0!important;resize:none!important;border:1px solid var(--bob-cs-border)!important;border-radius:20px!important;padding:8px 14px!important;margin:0!important;font-family:var(--bob-cs-font)!important;font-size:14px!important;line-height:1.5!important;color:var(--bob-cs-text)!important;background:var(--bob-cs-bg)!important;outline:none!important;transition:border-color .2s;max-height:96px!important;height:auto!important;overflow-y:auto;-webkit-appearance:none;-moz-appearance:none;appearance:none}.bob-cs-input__textarea:focus{border-color:var(--bob-cs-primary)!important}.bob-cs-input__textarea::placeholder{color:var(--bob-cs-text-muted)!important}.bob-cs-input__textarea::-webkit-scrollbar{width:3px}.bob-cs-input__textarea::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:2px}.bob-cs-input__attach-btn,.bob-cs-input__send-btn{width:36px!important;height:36px!important;min-width:36px!important;min-height:36px!important;border:none!important;border-radius:50%!important;cursor:pointer!important;display:flex!important;align-items:center!important;justify-content:center!important;flex-shrink:0!important;padding:0!important;margin:0!important;transition:all .2s;outline:none!important}.bob-cs-input__attach-btn{background:transparent!important;color:var(--bob-cs-text-secondary)!important}.bob-cs-input__attach-btn:hover{background:var(--bob-cs-bg-secondary)!important;color:var(--bob-cs-text)!important}.bob-cs-input__send-btn{background:var(--bob-cs-border)!important;color:#fff!important}.bob-cs-input__send-btn--active{background:var(--bob-cs-primary)!important;box-shadow:0 2px 6px #1a73e84d!important}.bob-cs-input__send-btn--active:hover{background:var(--bob-cs-primary-hover)!important}.bob-cs-input__send-btn:disabled{cursor:default!important;opacity:.6!important}.bob-cs-input__file-input{display:none}.bob-cs-rating{padding:20px 16px;background:var(--bob-cs-bg);border-top:1px solid var(--bob-cs-border-light);flex-shrink:0}.bob-cs-rating__header{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.bob-cs-rating__header h4{font-size:15px;font-weight:600;color:var(--bob-cs-text)}.bob-cs-rating__skip{border:none;background:transparent;color:var(--bob-cs-text-muted);font-size:13px;cursor:pointer;padding:4px 8px;border-radius:4px;transition:color .2s;outline:none}.bob-cs-rating__skip:hover{color:var(--bob-cs-text-secondary)}.bob-cs-rating__stars{display:flex;justify-content:center;gap:8px;margin-bottom:6px}.bob-cs-rating__star{border:none;background:transparent;cursor:pointer;padding:2px;transition:transform .15s;outline:none}.bob-cs-rating__star:hover{transform:scale(1.2)}.bob-cs-rating__star--active{animation:bob-cs-star-pop .25s ease}@keyframes bob-cs-star-pop{0%{transform:scale(1)}50%{transform:scale(1.3)}to{transform:scale(1)}}.bob-cs-rating__labels{text-align:center;margin-bottom:12px;height:20px}.bob-cs-rating__labels span{font-size:13px;color:var(--bob-cs-text-secondary)}.bob-cs-rating__comment{width:100%;resize:none;border:1px solid var(--bob-cs-border);border-radius:var(--bob-cs-radius-sm);padding:8px 12px;font-family:var(--bob-cs-font);font-size:13px;color:var(--bob-cs-text);outline:none;transition:border-color .2s;margin-bottom:12px}.bob-cs-rating__comment:focus{border-color:var(--bob-cs-primary)}.bob-cs-rating__comment::placeholder{color:var(--bob-cs-text-muted)}.bob-cs-rating__submit{width:100%;padding:10px;border:none;border-radius:var(--bob-cs-radius-sm);background:var(--bob-cs-primary);color:#fff;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s;outline:none}.bob-cs-rating__submit:hover:not(:disabled){background:var(--bob-cs-primary-hover)}.bob-cs-rating__submit:disabled{opacity:.5;cursor:default}.bob-cs-faq-sidebar{width:200px;flex-shrink:0;display:flex;flex-direction:column;background:linear-gradient(180deg,#f0f4ff,#f8f9fc);border-right:1px solid var(--bob-cs-border-light);overflow:hidden}.bob-cs-faq-sidebar__title{padding:10px 14px 6px;font-size:13px;font-weight:600;color:var(--bob-cs-primary);flex-shrink:0}.bob-cs-faq-sidebar__list{flex:1;overflow-y:auto;padding:0 8px 12px}.bob-cs-faq-sidebar__item{display:flex;align-items:flex-start;gap:8px;width:100%;padding:8px 10px;margin-bottom:4px;font-size:12px;line-height:1.5;color:var(--bob-cs-text);background:#ffffffbf;border:1px solid transparent;border-radius:8px;cursor:pointer;transition:all .2s;text-align:left}.bob-cs-faq-sidebar__item:hover{background:#fff;border-color:var(--bob-cs-primary);color:var(--bob-cs-primary);box-shadow:0 1px 4px #4f46e51a}.bob-cs-faq-sidebar__dot{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;min-width:18px;border-radius:4px;font-size:10px;font-weight:700;color:#fff;background:var(--bob-cs-primary);flex-shrink:0;margin-top:1px}.bob-cs-faq-sidebar__text{flex:1;min-width:0;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.bob-cs-window__closed-bar{display:flex;align-items:center;justify-content:center;gap:12px;padding:14px 16px;background:var(--bob-cs-bg);border-top:1px solid var(--bob-cs-border-light);flex-shrink:0}.bob-cs-window__closed-bar span{font-size:13px;color:var(--bob-cs-text-muted)}.bob-cs-window__restart-btn{border:1px solid var(--bob-cs-primary);background:transparent;color:var(--bob-cs-primary);padding:6px 16px;border-radius:20px;font-size:13px;font-weight:500;cursor:pointer;transition:all .2s;outline:none}.bob-cs-window__restart-btn:hover{background:var(--bob-cs-primary);color:#fff}.bob-cs-fade-enter-active,.bob-cs-fade-leave-active{transition:opacity .2s ease}.bob-cs-fade-enter-from,.bob-cs-fade-leave-to{opacity:0}@media(max-width:480px){.bob-cs-window{bottom:0;right:0;left:0;width:100%!important;height:100%;border-radius:0;max-height:100vh;max-height:100dvh}.bob-cs-faq-sidebar{width:140px}.bob-cs-float-btn{bottom:16px;right:16px;width:54px;height:54px}.bob-cs-float-btn__icon{width:22px;height:22px}}@media(min-width:481px)and (max-width:768px){.bob-cs-window{width:340px;height:500px}.bob-cs-window--with-faq{width:520px}.bob-cs-faq-sidebar{width:170px}}